FAQs

I haven't received my order yet. Can you give me an update?
As noted on the site and in the emails you should have received, delivery times for "free + shipping" items are between 3-25 days because they come from abroad and are sent via a more economical shipping method (so we don't lose our shirt with these offers!).All other items take 1-3 weeks to be delivered. If it’s been over 40 days since you placed your order, go ahead and submit a ticket to our support desk.Due to the recent events related to coronaviruses in Europe and America, customs delays, as well as delivery of goods on a simplified schedule, so all orders can be delivered longer, so the order may come in 5-20 days than usual we apologize!

Can I update my address?
Yes! If you contact us within 24 hours of placing your order by we can update your address. If it's after 24 hours, we can no longer update your address.

I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "APHRODITE'S ROOM™" If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If you submit a support ticket to us, we can update your email address and resend your confirmation email.

I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.

My order arrived broken.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here and we'll work it out for you and resend it to you or provide you with a refund!

I never received my order. Help!
Oh no! We'll sort this out for you. If it's been over 60 days since you ordered (our maximum delivery time right now), submit a support ticket to us and we'll look into the status of your order and resend it to you with no questions asked.

I have received only part of my order in the mail so far. Can you tell me where the other items are?
As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the world (in Europe, the US, Asia, Latin America) - so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!

Is it safe to process payments through you? Do you have access to my credit card details?
We use PayPal, the leading international payment provider, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via PayPal.

Customer health is our main priority!
All Orders Will Be Checked Twice Before Shipping!

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